Legal and Compliance

Terms and Conditions

These Terms of Use (“Terms”) govern your use of the websites and mobile applications provided by iDeliver (or referred to as “us”) (collectively the “Platforms”). Please read these Terms carefully. By accessing and using the Platforms, you agree that you have read, understood and accepted the Terms including any additional terms and conditions and any policies referenced herein, available on the Platforms or available by hyperlink. If you do not agree or fall within the Terms, please do not use the Platforms.

The Platforms may be used by (i) natural persons who have reached 18 years of age and (ii) corporate legal entities, e.g companies. Where applicable, these Terms shall be subject to country-specific provisions as set out herein.

Users below the age of 18 must obtain consent from parent(s) or legal guardian(s), who by accepting these Terms shall agree to take responsibility for your actions and any charges associated with your use of the Platforms and/or purchase of Goods. If you do not have consent from your parent(s) or legal guardian(s), you must stop using/accessing the Platforms immediately.

iDeliver reserves the right to change or modify these Terms (including our policies which are incorporated into these Terms) at any time. You are strongly recommended to read these Terms regularly. You will be deemed to have agreed to the amended Terms by your continued use of the Platforms following the date on which the amended Terms are posted.

Who we are?

Depending on which Platform you access and use, these Terms form the contract between you and the following iDeliver Philippines:

What we do?

Through our Platforms, iDeliver links you to the vendors (“Vendors”) for you to order a variety of goods including prepared meals, non-prepared food and miscellaneous non-food items (hereinafter collectively referred to as "Goods") to be delivered to you. When you place an order for Goods from our Vendors (“Order”), iDeliver acts as an agent on behalf of that Vendor to facilitate, process and conclude the order and subsequently for either us or the Vendor to deliver your Order to you. Vendors may be owned and operated by third party vendors, our affiliate companies, or us.

How to contact us?

For customer support, you may reach out to us via email or through our in-app customer support chat feature.

Use of the Platforms and iDeliver Account

You will need to register for a iDeliver account for you to use the Platform. When you register for a iDeliver account we will ask you to provide your personal information including a valid email address, a mobile phone number and a unique password. To purchase an Order, depending on which payment method you opt for, you may need to provide us with your credit card details. Your unique password should not be shared with anyone and you agree to keep it secret at all times. You are solely responsible for keeping your password safe. Save for cases of fraud or abuse which are not your fault, you accept that all Orders placed under your iDeliver account are your sole responsibility.

iDeliver shall not be liable for Orders that encounter delivery issues due to incomplete, incorrect or missing information provided by you. You are obliged to provide information that is complete, accurate and truthful for the proper processing of the Order, including your delivery address and contact information.

If you wish to delete your iDeliver account, please send us an email requesting the same. We may restrict, suspend or terminate your iDeliver account and/or use of the Platforms, if we reasonably believe that:

someone other than you is using your iDeliver account; or

here you are suspected or discovered to have been involved in any activity or conduct that is in breach of these Terms, our policies and guidelines, or involved in activity or conduct which we deem in our sole discretion to be an abuse of the Platforms.

Activities Prohibited on the Platforms

The following is a non-exhaustive list of the types of conduct that are illegal or prohibited on the Platforms. iDeliver reserves the right to investigate and take appropriate legal action against anyone who, in iDeliver's sole discretion, engages in any of the prohibited activities. Prohibited activities include, but are not limited to the following:

Using the Platforms for any purpose in violation of local, state, or federal laws or regulations;

posting any content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;

posting content that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by iDeliver in its sole discretion or pursuant to local community standards;

posting content that constitutes cyber-bullying, as determined by iDeliver in its sole discretion;

posting content that depicts any dangerous, life-threatening, or otherwise risky behavior;

posting telephone numbers, street addresses, or last names of any person;

posting URLs to external websites or any form of HTML or programming code;

posting anything that may be “spam,” as determined by iDeliver in its sole discretion;

impersonating another person when posting content;

harvesting or otherwise collecting information about others, including e-mail addresses, without their consent;

allowing any other person or entity to use your identification for posting or viewing comments;harassing, threatening, stalking, or abusing any person on the Platforms;

engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Websites, or which, in the sole discretion of iDeliver, exposes iDeliver or any of its customers, suppliers, or any other parties to any liability or detriment of any type; or

encouraging other people to engage in any prohibited activities as described herein.

iDeliver reserves the right but is not obligated to do any or all of the following:

investigate an allegation that any content posted on the Platforms does not conform to these Terms and determine in its sole discretion to remove or request the removal of the content;

remove content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms;

suspend or terminate a user’s access to the Platforms or their iDeliver Account upon any breach of these Terms;

monitor, edit, or disclose any content on the Platforms; and

edit or delete any content posted on the Platforms, regardless of whether such content violates these standards.

All trademarks, logos, images, and service marks, including these Terms as displayed on the Platforms or in our marketing material, whether registered or unregistered, are the intellectual property of iDeliver and/or third parties who have authorised us with the use (collectively the “Trademarks”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Trademarks in any way without our prior express written consent. The use of iDeliver's trademarks on any other website not approved by us is strictly prohibited. iDeliver will aggressively enforce its intellectual property rights to the fullest extent of the law, including criminal prosecution. iDeliver neither warrants nor represents that your use of materials displayed on the Platforms will not infringe rights of third parties not owned by or affiliated with iDeliver. Use of any materials on the Platforms is at your own risk.

Some of the Goods we offer on our Platforms are subject to restrictions for purchase (“Restricted Goods”), depending on the applicable laws of the country you purchase the Restricted Goods from. These restrictions include minimum age requirements for alcohol/alcoholic products and any other goods that we reserve the right not to deliver to you based on the relevant statutory requirements of the time being in force.

Alcohol / Alcoholic Products (“Alcohol”)

To purchase Alcohol, you must be of the statutory legal age. iDeliver, the Vendor and their delivery riders, as the case may be, reserve the right in their sole discretion:

to ask for valid proof of age (e.g. ID card) to any persons before they deliver Alcohol;

to refuse delivery if you are unable to prove you are of legal age; and/or

to refuse delivery to any persons for any reason whatsoever.

Cigarettes/Tobacco Products (“Tobacco”)

We may offer Tobacco on some of our Platforms where the laws allow. By offering Tobacco for sale on our Platforms, we do not purport to advertise, promote or encourage the purchase or use of Tobacco in any way.

To purchase Tobacco, you must be of the statutory legal age. iDeliver, the Vendor and their delivery riders, as the case may be, reserve the right in their sole discretion:

to ask for valid proof of age (e.g. ID card) to any persons before they deliver Tobacco;

to refuse delivery if you are unable to prove you are of legal age; and/or

to refuse delivery to any persons for any reason whatsoever.

Any offer for any Alcohol and Tobacco made on the Platforms is void when it is prohibited by law.